How long does it take to complete my order?
While we do the very best we can to get orders out ASAP, we generally schedule a time frame of 2 weeks upon receiving your supplies. Rush orders are accepted based on calendar accommodation, with an additional rush fee. Orders with a less than 2 week turn around will acquire a rush fee.
What format should I send my guest list in?
I accept Excel or Word format. Please submit your guest list using the addressing tips. It's best to number your guests in case of the event of needing to edit their address and/or name. Referencing by number makes things much easier and simpler.
Where do I send my guest list?
You can submit guest lists to Rika directly at -- email@example.com . Please provide your name + guest list in the subject title.
What if I have last minute changes to my guest list?
Additions to the guest list are very common. Please email your additions or changes, and we will make note of them. We will always accommodate your changes and will not charge extra for this service unless the envelope has already been written. If you send changes after an envelope has been written you will be charged to re-write the envelope.
What if I have corrections once I receive the envelopes back from you?
Please let us know if there are corrections within 48 hours of receiving your order. Send one comprehensive list of complete addresses to be corrected and please indicate what the problem was. Provided there are enough additional envelopes we will redo any errors. Please indicate if the errors are by our fault or your own. We do not redo envelopes on account of spacing/margins unless you have paid for centering.
Corrections will be mailed by USPS first class. Correction lists emailed after 48 hours may take longer to complete as we have to go back and setup your order again.
Where do I send my supplies?
Once we have you locked and loaded with your retainer fee, we will provide you our shipping address. You are more than welcome to have your materials shipped to us by your stationer or planner, but please be mindful to please label your shipping box and/or supplies with your name so we know who the envelopes belong to who.
Do you need extra envelopes?
Please provide 15-20% extra for human error which is unavoidable with hand-written calligraphy. For orders of less than 50 envelopes or rush orders please provide 20-25% extra.
It is better to send more envelopes in advance than to have us contact you at the end of the order to request additional envelopes. If that occurs, we will send all the completed envelopes and will ship the envelopes that were not completed within 4-5 business days after receiving additional stock from you. Please note that we do not count or inspect your order prior to writing on it, so we have no way of knowing whether or not you have provided enough stock until we near the completion of your order.
How can I get a sample of your work?
We love to make sure you are confident in your choice of calligraphy, so we gladly send one sample per customer upon request. You may also purchase a sample pack.
Do you charge extra for colored ink?
It depends. Please see the pricing list for detailed information regarding envelopes.
What form of payments do you accept?
We currently accept VISA, MasterCard, Cashier's Check and Paypal. A 50% non-refundable retainer fee will be billed to you to be placed on our production calendar. Orders are not officially booked until retainers are paid. The remaining will be billed to you upon completion of your order. Orders will not be shipped until final payment is received.
Contact us at firstname.lastname@example.org for additional questions and quotes. We hope to help you make your vision come to life and celebrate with you your life's special moments!